Best BPO location in 2020

Best BPO location in 2020

Top Outsourcing location 2020 India is 2020’s most favoured offshore location, according to Ryan Strategic Advisory survey India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according...
Red Card to HMRC on IR35 Law

Red Card to HMRC on IR35 Law

HMRC given red card as referee judgment gives pause for thought on IR35 An appeal judgment with major ramifications for self-employed workers and IR35 has been made in the upper tribunal that has gone against HMRC. In the ruling, HMRC yesterday (6 May) failed in its...
Gartner’s 1st Magic Quad for RPA

Gartner’s 1st Magic Quad for RPA

Gartner publishes first Magic Quadrant for robotic process automation market (RPA) Gartner Inc. has published its first Magic Quadrant for the robotic process automation software market, shining a light on the leading players and key trends in the rapidly growing...
Evolution of Cloud Contact Centres

Evolution of Cloud Contact Centres

The Evolution of Cloud Contact Centres : CCaaS Round Table  What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...