23 Jun 2020 | Consulting, Technology
Customer Identity and Access Management Using Identity Orchestration Technologies Five Things CMO’s Need to Know About Customer Identity and Access Management There was a time when a CMO’s didn’t need to worry about Customer Identity & Access Management (CIAM)...
17 Jun 2020 | Outsourcing
The new way of business in the Virtual Shared Services Centres post COVID-19 Social, Collaborative, Yet Virtual will be the New Shared Services model post-COVID-19 With each passing day, more countries are nearing lockdown amid fears of widespread COVID-19. While it...
3 Jun 2020 | Consulting, Outsourcing
Homeworking In The Contact Centre Industry During COVID-19 Challenges of homeworking in the contact centre industry and why balance will be key in future flexibility COVID-19 has even more businesses talking about and having to engage with homeworking. Some advocate...
1 Jun 2020 | Cloud, Consulting, Outsourcing
Life after COVID-19 in the Contact Centre Let’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees. During these unprecedented times, businesses and consumers are having to...