Contact Centre post Covid19

Contact Centre post Covid19

Life after COVID-19 in the Contact Centre Let’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees. During these unprecedented times, businesses and consumers are having to...
Evolution of Cloud Contact Centres

Evolution of Cloud Contact Centres

The Evolution of Cloud Contact Centres : CCaaS Round Table  What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...
Seven cloud myths demystified

Seven cloud myths demystified

Don’t let misconceptions cast a shadow over your organisation’s ability to get the most out of the cloud. Here are 7 cloud myths that should be relegated to the history books. “Having spent a substantial time within the Financial Services sector in my...
What’s the new Chief Data Officer?

What’s the new Chief Data Officer?

Why your data officer is now your head of digital value In a recent Fortune 1000 survey it was found that 68% have appointed a Chief Data Officer compared to 12% in 2012 (Source: NewVantage Partners) A CDO is a senior executive responsible for organization-wide...
Disruptive Tech 2020

Disruptive Tech 2020

Disruptive Technologies: Five areas to keep a watchful eye on technology trends for the 2020’s Transitions, disruptions, and transformations … and the steps you can take in 2020 to harness their potential ‘“Scanning the vendor blogs on tends for the twenty...
New Enterprise SD-WAN

New Enterprise SD-WAN

Magic Quadrant for WAN Edge Infrastructure Published 26 November 2019 WAN edge infrastructures are undergoing major changes as infrastructure and operations leaders responsible for networking face dynamic and expanding business demands. I&O leaders must identify...
Cloud Migration done right

Cloud Migration done right

Lessons on How Juniper Networks made the switch in the cloud and what you can learn There are many steps for a company to transition to the cloud. At the 2016 Structure Conference, Juniper Networks’ CIO Bob Worrall explained how the company is managing the...
Data Centre Managed Services

Data Centre Managed Services

Five network security market trends that matter for Managed Services It’s no secret that organisations of all sizes are changing the way they run their businesses. The move toward a digital economy, combined with the need to be “always on,” means that anything that...
Changing Data Centres

Changing Data Centres

Traditional data centre’s are undergoing many revolutionary changes as we head to the 2020’s Hybrid cloud infrastructures, hosted servers, virtualized servers, and new methods to save energy and reduce costs in the data centre create an ever-challenging array of...