21 Feb 2017 | Consulting, Outsourcing, Technology
How to avoid hiring bad managers Ineffective managers can drive productivity down and turnover up. Here are three ways to make sure the right people get hired or promoted Several years ago, the catchphrase “people don’t leave companies, they leave...
11 Dec 2016 | Consulting, Outsourcing
Is the market changing the way that we engage and work with the use of Interim Management? In short, the answer is no, Interim Consulting is not dead! In fact, perhaps the question we should be asking instead is: “are we all interims now anyway?” Permanent contracts...
29 Dec 2015 | Outsourcing, Technology
CIOs Seeking Innovation – Should the RFP process be replaced by the innovative RFS? There’s an innovative way to build and drive the RFP process as CIOs look to expand service capability and innovation but should the RFP be replaced with the RFS (Request For...
4 Dec 2015 | Cloud, Outsourcing, Technology
2015 IDC Worldwide Contact Centre CCaaS Vendor Assessment matrix The IDC MarketScape study examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing current capabilities as well as longer-term strategies The CCIS...
3 Sep 2015 | Cloud, Outsourcing
Now’s the time to consider Cloud applications & Contact Centre Services in the Cloud Cloud providers coming into Europe in their droves as the demand rises In a research report from Computer Weekly nine months ago they stated that cloud providers like IBM,...
31 Jul 2015 | Outsourcing
Outsourcing hits record levels in Europe – Summer 2015 Outsourcing activity in Europe recovers after the lull in the lead up to the UK general election, with more contracts negotiated than ever before The value of outsourcing contracts in the UK increased by...
29 Jul 2015 | Cloud, Outsourcing
Cloud Computing Is Going To Rain on India’s Outsourcing Parade There are dark clouds on the horizon of India’s information technology and outsourcing industry. AstraZeneca PLC is sharply scaling back the business it gives to the Indian outsourcing companies that it...
