Con’s on Time-based one-time passwords

Con’s on Time-based one-time passwords

TOTP: Three Pro's and Con'sTime-based one-time passwords can be phished, they are outside your business control to manage, and they are device dependant on a token generator or app on phone.If you’ve been using a dedicated authenticator app such as one from Google,...

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IAM Security Orchestration

IAM Security Orchestration

Customer Identity and Access Management Using Identity Orchestration TechnologiesFive Things CMO’s Need to Know About Customer Identity and Access ManagementThere was a time when a CMO’s didn’t need to worry about Customer Identity & Access Management (CIAM)...

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Virtual Shared Services after COVID

Virtual Shared Services after COVID

The new way of business in the Virtual Shared Services Centres post COVID-19 Social, Collaborative, Yet Virtual will be the New Shared Services model post-COVID-19 With each passing day, more countries are nearing lockdown amid fears of widespread COVID-19. While it...

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Homeworking In The Contact Centre

Homeworking In The Contact Centre

Homeworking In The Contact Centre Industry During COVID-19 Challenges of homeworking in the contact centre industry and why balance will be key in future flexibility COVID-19 has even more businesses talking about and having to engage with homeworking. Some advocate...

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Contact Centre post Covid19

Contact Centre post Covid19

Life after COVID-19 in the Contact CentreLet’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees.During these unprecedented times, businesses and consumers are having to...

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Best Outsource locations in 2020

Best Outsource locations in 2020

Top Outsourcing location 2020 India is 2020’s most favoured offshore location, according to Ryan Strategic Advisory survey India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according...

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Red Card to HMRC on IR35 Law

Red Card to HMRC on IR35 Law

HMRC given red card as referee judgment gives pause for thought on IR35 An appeal judgment with major ramifications for self-employed workers and IR35 has been made in the upper tribunal that has gone against HMRC. In the ruling, HMRC yesterday (6 May) failed in its...

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Gartner’s 1st Magic Quad for RPA

Gartner’s 1st Magic Quad for RPA

Gartner publishes first Magic Quadrant for robotic process automation market (RPA)Gartner Inc. has published its first Magic Quadrant for the robotic process automation software market, shining a light on the leading players and key trends in the rapidly growing...

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Evolution of Cloud Contact Centres

Evolution of Cloud Contact Centres

The Evolution of Cloud Contact Centres : CCaaS Round Table What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8x8, NICE-inContact, Content GuruThe cloud contact centre is growing at an amazing pace. As more companies continue to...

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IR35 riddled with problems

IR35 riddled with problems

The House of Lords state that IR35 is ‘riddled with problems’The IR35 rules are ’riddled with problems, unfairnesses, and unintended consequences’, according to a House of Lords committee looking into the impact of off-payroll working reforms.The Economic Affairs...

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Coronavirus cruelly exposes offshore outsourcing

Coronavirus cruelly exposes offshore outsourcing

The fragility of the offshore outsourcing industry put to the ultimate test driven by the COVID-19 Virus Pandemic  Will clients trust all their eggs in one basket again when this is over? Posted in www.horsesforsources.com by Phil Fersht The outsourcing industry is...

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Seven cloud myths demystified

Seven cloud myths demystified

Don't let misconceptions cast a shadow over your organisation's ability to get the most out of the cloud. Here are 7 cloud myths that should be relegated to the history books. “Having spent a substantial time within the Financial Services sector in my Interim IT...

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Coronavirus delays UK IR35 reforms

Coronavirus delays UK IR35 reforms

Government in shock delay to private sector IR35 reform, thanks to peers and covid-19The stress and concern from many of those in the consulting space have had a well deserved reprieve ! 18 March 2020  The government has sensationally delayed private sector IR35...

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The Dunning Kruger Effect

The Dunning Kruger Effect

The Dunning Kruger Effect: The Pitfalls and Solutions Do you face people in the work place who think they can do everything but in reality that's not the case?On the face of it, the Dunning Kruger Effect is pretty simple. Someone’s performance is bad, but they (1)...

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What’s the new Chief Data Officer?

What’s the new Chief Data Officer?

Why your data officer is now your head of digital valueIn a recent Fortune 1000 survey it was found that 68% have appointed a Chief Data Officer compared to 12% in 2012 (Source: NewVantage Partners)A CDO is a senior executive responsible for organization-wide...

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Disruptive Tech 2020

Disruptive Tech 2020

Disruptive Technologies: Five areas to keep a watchful eye on technology trends for the 2020'sTransitions, disruptions, and transformations … and the steps you can take in 2020 to harness their potential '“Scanning the vendor blogs on tends for the twenty twenties I...

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Choices driven by IR35 legislation

Choices driven by IR35 legislation

Limited company or umbrella consulting Since HMRC have introduced IR35 for the Private sector there has been so many unanswerd questions!  Payment structure options When you plan to start contracting you will need to set up a way to get paid. And as a first time...

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What is IR35 really doing

What is IR35 really doing

IR35 drives Mass Exodus of UK contractors putting business projects at risk! 47 per cent of respondents have seen companies offshore their contract work as a result of the reforms. By Robbie Harb (The Register) 12 Feb 2020 More than half of the contractors and...

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IT Consulting Straight Talk

IT Consulting Straight Talk

PERHAPS CORPORATE Business needS more "Straight Talking" IT Consulting ?There’s one thing that’s in short supply in almost every organisation, and at every level, and that's "straight talking" – business frankness. It’s business’s biggest dirty little secret that in...

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New Enterprise SD-WAN

New Enterprise SD-WAN

Magic Quadrant for WAN Edge Infrastructure Published 26 November 2019 WAN edge infrastructures are undergoing major changes as infrastructure and operations leaders responsible for networking face dynamic and expanding business demands. I&O leaders must identify...

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Agile Project Management changing Business

Agile Project Management changing Business

Once considered a fad, Agile has matured into a popular and respected set of PM development methods The question isn’t who can and can’t be Agile, Everyone can! -- The real question however is: How can one make Agile work for you and your organisation? In fact, you...

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CIOs benefiting from Interims

CIOs benefiting from Interims

4 key objectives CIOs can benefit from using Interims to deliver less politics, and more actionTaking charge of a programme by an interim for what’s considered a short period of time doesn't mean the Interim can't make a big impact to an organisation.Full-time...

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Is Interim Management Dead

Is Interim Management Dead

Is the market changing the way that we engage and work with the use of Interim Management?In short, the answer is no, Interim Consulting is not dead! In fact, perhaps the question we should be asking instead is: “are we all interims now anyway?”Permanent contracts are...

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Is contracting the future

Is contracting the future

Is tech turning contract work into the future of employment?Technology has made it easier than ever for employees to work remotely. This article has gathered comments from experts and CEOs about why more and more companies are using contract workers.Technology has...

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Interim Consulting Demand

Interim Consulting Demand

IT contractor demand at highest point for over a yearIT Consulting and Interim management skills are at the highest demand in more than a year now that post Brexit has kicked off.Demand for freelance IT contractors rose to a 14-month high in March 2017, according to...

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Boardroom Technology time bomb

Boardroom Technology time bomb

Board member time bomb for those not focused at Technology We should actually be concerned about things boards are ‘NOT’ discussing There have been many articles written about placing IT technology agendas on the boardroom table and also many recent blogs about the...

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How PMs succeed in procurement

How PMs succeed in procurement

How project managers can succeed with procurement management Check out these tips on how to successfully use procurement management in your projects. Also, two experts share their experiences on what simplifies the procurement process for their businesses Procurement...

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IT role in Corporate Acquisitions

IT role in Corporate Acquisitions

IT role in Acquire, or Not-to-Acquire The changing landscape of the IT Technology arena within corporate Merger or Carve-out To acquire, or Not-to-acquire – The question most CEOs ask their CFO is:- Will the transaction drive financial rewards and what are the risks,...

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Hiring the old guy

Hiring the old guy

Do you or don't you, hire ‘the old guy’! Perhaps I am just getting a bit older, but the IT industry seems to be more of a game for younger people these days. Although, to be fair, Police Officers are looking younger all the time too. “As time goes by...

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Breaking bad news to stakeholders

Breaking bad news to stakeholders

8 steps to breaking bad news to difficult project stakeholders There is no easy way to deliver bad news to anyone, especially difficult project stakeholders. Cushion the blow with clear open transparent PM communication. Bad news is inevitable at some point during a...

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Website Hacking on the increase

Website Hacking on the increase

Here are the top 6 ways websites get hacked, according to Google Google recently noted that it had seen a 32% rise in hacked website over 2016. Here are the most common tactics it found. In 2016, the number of hacked websites rose by 32%, according to a blog from...

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Shadow IT and the CIO

Shadow IT and the CIO

Do CIO's just turn a blind eye to 'Shadow IT'? The debate goes on as many CIOs remain the 'IT Technology Gatekeeper' versus embracing 'Shadow IT' to become the innovation leader IT governance in the era of shadow IT is one of the most important CIO change areas for...

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Dual paths of the CIO Role

Dual paths of the CIO Role

Why do we spend so much time scrutinising the role of the CIO? Much of the reason is probably as a result of the pace of technology change With every major computing paradigm that comes along driven by vendor marketing departments, CEOs tend to worry when their...

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Cloud Migration done right

Cloud Migration done right

Lessons on How Juniper Networks made the switch in the cloud and what you can learn There are many steps for a company to transition to the cloud. At the 2016 Structure Conference, Juniper Networks' CIO Bob Worrall explained how the company is managing the change. For...

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Request For Proposal

Request For Proposal

CIOs Seeking Innovation – Should the RFP process be replaced by the innovative RFS? There’s an innovative way to build and drive the RFP process as CIOs look to expand service capability and innovation but should the RFP be replaced with the RFS (Request For...

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Customer Service Effort

Customer Service Effort

Great Customer Service Requires Very Little Effort Why the Financial Service Industry Needs to Simplify Every Customer Interaction In the early 1990’s I remember reading the following story in the IT press: McConnell got so fed up with not being able to...

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Global Employers choose consultants

Global Employers choose consultants

Over 70% of global employers now use contractors to help fill IT skills shortages A new report found that 40% of US businesses now have a hybrid workforce of permanent and contract IT employees to fill talent shortages and fast-changing technical skill needs. If...

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