Customer Service Effort

Customer Service Effort

Great Customer Service Requires Very Little Effort Why the Financial Service Industry Needs to Simplify Every Customer Interaction In the early 1990’s I remember reading the following story in the IT press: McConnell got so fed up with not being able to...

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Interim Consulting Demand

Interim Consulting Demand

IT contractor demand at highest point for over a year IT Consulting and Interim management skills are at the highest demand in more than a year now that post Brexit has kicked off. Demand for freelance IT contractors rose to a 14-month high in March 2017, according to...

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How PMs succeed in procurement

How PMs succeed in procurement

How project managers can succeed with procurement management Check out these tips on how to successfully use procurement management in your projects. Also, two experts share their experiences on what simplifies the procurement process for their businesses Procurement...

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Microsoft Azure Hybrid Cloud

Microsoft Azure Hybrid Cloud

Microsoft Azure launches 3 new tools to speed migration to hybrid cloud and optimize deployment In a Microsoft blog post, the company detailed three new tools to aid in cloud adoption: Cloud Migration Assessment, Azure Hybrid Use Benefit, and Azure Site Recovery...

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Website Hacking on the increase

Website Hacking on the increase

Here are the top 6 ways websites get hacked, according to Google Google recently noted that it had seen a 32% rise in hacked website over 2016. Here are the most common tactics it found. In 2016, the number of hacked websites rose by 32%, according to a blog from...

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5G is Future of mobility

5G is Future of mobility

5G is coming and it is the future of mobile In 5G, wireless will grow up into a true horizontal industry that provides a support system for literally everything Scouting the news feeds on where we are going with respect to the world of mobility and up popped this...

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Breaking bad news to stakeholders

Breaking bad news to stakeholders

8 steps to breaking bad news to difficult project stakeholders There is no easy way to deliver bad news to anyone, especially difficult project stakeholders. Cushion the blow with clear open transparent PM communication. Bad news is inevitable at some point during a...

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Is Interim Management Dead

Is Interim Management Dead

Is the market changing the way that we engage and work with the use of Interim Management? In short, the answer is no, Interim Consulting is not dead! In fact, perhaps the question we should be asking instead is: “are we all interims now anyway?” Permanent contracts...

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Cloud Migration done right

Cloud Migration done right

Lessons on How Juniper Networks made the switch in the cloud and what you can learn There are many steps for a company to transition to the cloud. At the 2016 Structure Conference, Juniper Networks' CIO Bob Worrall explained how the company is managing the change. For...

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Is contracting the future

Is contracting the future

Is tech turning contract work into the future of employment? Technology has made it easier than ever for employees to work remotely. This article has gathered comments from experts and CEOs about why more and more companies are using contract workers. Technology has...

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Global Employers choose consultants

Global Employers choose consultants

Over 70% of global employers now use contractors to help fill IT skills shortages A new report found that 40% of US businesses now have a hybrid workforce of permanent and contract IT employees to fill talent shortages and fast-changing technical skill needs. If...

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Business Changing IT Spend

Business Changing IT Spend

How business outcomes are transforming IT spending According to a recently released study by Datalink and IDG, business is playing a bigger role than ever in IT spending. The relationship between business leaders and IT is equal parts necessary and contentious. More...

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Request For Proposal

Request For Proposal

CIOs Seeking Innovation – Should the RFP process be replaced by the innovative RFS? There’s an innovative way to build and drive the RFP process as CIOs look to expand service capability and innovation but should the RFP be replaced with the RFS (Request For...

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Outsourcing and As-A-Service

Outsourcing and As-A-Service

Outsourcing is on life support, with many BPO providers failing to invest in As-a-Service It has been hard to change processes, drive common standards across clients, build a utility model that can be scaled and made cost-efficient, for the Outsource vendors when...

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IDC 2015 Contact Centre Leaders

IDC 2015 Contact Centre Leaders

2015 IDC Worldwide Contact Centre CCaaS Vendor Assessment matrix The IDC MarketScape study examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing  current capabilities as well as longer-term strategies The CCIS...

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Social media statistics to get you thinking

Social media statistics to get you thinking

10 SURPRISING SOCIAL MEDIA STATISTICS THAT WILL MAKE YOU RETHINK YOUR SOCIAL STRATEGY If you’re managing social media for your business, it might be useful to know about some of the most surprising social media statistics to help you formulate your strategy to get it...

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Taming the Internet of Threats

Taming the Internet of Threats

Internet Security continues to plague us with relevations of expanding Malware introduced through advertising on the internet If you want to read the report from Cyphort Labs that shows a dramatic rise in the amount of malware sent through advertising, known as...

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Cloud Comparison Index

Cloud Comparison Index

The ISG Technology Insights Group Launches the Cloud Comparison Index™ The First Benchmarking Service That Compares Costs of Public Cloud versus Internal IT Study Shows Usage Matters; Public Cloud Not Always Cheaper Price Differential Among Public Cloud Providers as...

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Cloud Complexity

Cloud Complexity

Is Cloud complexity still hiding behind a pretty face? The interesting relevation of what Cloud adopters feel and the approach that those are taking to get cloud services, under their belts, within the CIO Office. Reading the November issue of Comupting.co.uk there...

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The IT Clock Speed in 2015

How CIOs can raise their 'IT clock speed' as pressure to innovate grows CIOs are facing pressure from the board to roll out IT projects increasingly quickly. How can they do that without running unacceptable risks? I came across this article in the Computer Weekly...

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Tech TBM drives M&A

Tech TBM drives M&A

Technology Business Management Drives M&A Throughout the entire M&A lifecycle, the CIO is poised to assess opportunities, mitigate risk and develop and executable IT plan rooted in a multidimensional, 360-degree view of the process. “As merger and acquisition...

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Corporate Boardroom Tech Challenge

Are Chairpersons Preparing their Boards for Technology Readiness The shocking truth about the lack of technology awareness on many corporate Boards in top British firms is exposed! Executive directors are usually selected for their leadership qualities; they often...

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Failing Corporate Recruitment Processes

Failing Corporate Recruitment Processes

Top Frustrations for Interim Consulting and the Divide between the Corporate Recruiting Process Are Corporate HR addressing the hiring process for Interim Consulting staff in a manner that befits their experience levels and capabilities? The gulf between hiring...

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Whos running corporate tech strategy

Gartner's views on who will be running corporate technology CIOs are fully aware they need to change in order to succeed in the digital business, 75% of IT executives say that they need to change their leadership style over the next three years In August 2013 Gartner...

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Shadow IT and the CIO

Do CIO's just turn a blind eye to 'Shadow IT'? The debate goes on as many CIOs remain the 'IT Technology Gatekeeper' versus embracing 'Shadow IT' to become the innovation leader IT governance in the era of shadow IT is one of the most important CIO change areas for...

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Cloud Cover takes over Europe

Now's the time to consider Cloud applications & Contact Centre Services in the Cloud Cloud providers coming into Europe in their droves as the demand rises In a research report from Computer Weekly nine months ago they stated that cloud providers like IBM,...

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Boardroom Technology time bomb

Boardroom Technology time bomb

Board member time bomb for those not focused at Technology We should actually be concerned about things boards are ‘NOT’ discussing There have been many articles written about placing IT technology agendas on the boardroom table and also many recent blogs about the...

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Merger IT Survival Tactics

Survival tactics during a business merger When engaging in a merger or acquisition the complexity of issues for consolidation of staff and technology becomes a highly charged and often underestimated undertaking. Apart from the obvious joining up of financial and...

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Dual paths of the CIO Role

Dual paths of the CIO Role

Why do we spend so much time scrutinising the role of the CIO? Much of the reason is probably as a result of the pace of technology change With every major computing paradigm that comes along driven by vendor marketing departments, CEOs tend to worry when their...

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IT role in Corporate Acquisitions

IT role in Corporate Acquisitions

IT role in Acquire, or Not-to-Acquire The changing landscape of the IT Technology arena within corporate Merger or Carve-out To acquire, or Not-to-acquire – The question most CEOs ask their CFO is:- Will the transaction drive financial rewards and what are the risks,...

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Outsourcing in Europe 2015

Outsourcing hits record levels in Europe - Summer 2015 Outsourcing activity in Europe recovers after the lull in the lead up to the UK general election, with more contracts negotiated than ever before The value of outsourcing contracts in the UK increased by 150% in...

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Cloud Affecting India Outsourcing

Cloud Computing Is Going To Rain on India’s Outsourcing Parade There are dark clouds on the horizon of India’s information technology and outsourcing industry. AstraZeneca PLC is sharply scaling back the business it gives to the Indian outsourcing companies that it...

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Gartner findings on CIO role in 2015

Gartner findings on CIO role in 2015

Gartner findings on the CIO Role change in 2015 Takeaways from Gartner research on the ever evolving role of the CIO. If you take a moment to scan the social media, technology is a constantly moving ball, but sadly the CIO role does not always move at the same pace...

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