Evolution of Cloud Contact Centres

Evolution of Cloud Contact Centres

The Evolution of Cloud Contact Centres : CCaaS Round Table  What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...

Cloud Cover takes over Europe

Now’s the time to consider Cloud applications & Contact Centre Services in the Cloud Cloud providers coming into Europe in their droves as the demand rises In a research report from Computer Weekly nine months ago they stated that cloud providers like IBM,...