Request For Proposal

Request For Proposal

29 Dec 2015 | Outsourcing, Technology

CIOs Seeking Innovation – Should the RFP process be replaced by the innovative RFS? There’s an innovative way to build and drive the RFP process as CIOs look to expand service capability and innovation but should the RFP be replaced with the RFS (Request For...
Outsourcing and As-A-Service

Outsourcing and As-A-Service

7 Dec 2015 | Outsourcing

Outsourcing is on life support, with many BPO providers failing to invest in As-a-Service It has been hard to change processes, drive common standards across clients, build a utility model that can be scaled and made cost-efficient, for the Outsource vendors when...
IDC 2015 Contact Centre Leaders

IDC 2015 Contact Centre Leaders

4 Dec 2015 | Cloud, Outsourcing, Technology

2015 IDC Worldwide Contact Centre CCaaS Vendor Assessment matrix The IDC MarketScape study examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing  current capabilities as well as longer-term strategies The CCIS...
Social media statistics to get you thinking

Social media statistics to get you thinking

2 Dec 2015 | Cloud

10 SURPRISING SOCIAL MEDIA STATISTICS THAT WILL MAKE YOU RETHINK YOUR SOCIAL STRATEGY If you’re managing social media for your business, it might be useful to know about some of the most surprising social media statistics to help you formulate your strategy to get it...