1 Jun 2020 | Cloud, Consulting, Outsourcing
Life after COVID-19 in the Contact Centre Let’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees. During these unprecedented times, businesses and consumers are having to...
2 May 2020 | Cloud, Outsourcing, Technology
The Evolution of Cloud Contact Centres : CCaaS Round Table What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...
7 Mar 2020 | Cloud, Technology
Why your data officer is now your head of digital value In a recent Fortune 1000 survey it was found that 68% have appointed a Chief Data Officer compared to 12% in 2012 (Source: NewVantage Partners) A CDO is a senior executive responsible for organization-wide...
29 Feb 2020 | Cloud, Technology
Disruptive Technologies: Five areas to keep a watchful eye on technology trends for the 2020’s Transitions, disruptions, and transformations … and the steps you can take in 2020 to harness their potential ‘“Scanning the vendor blogs on tends for the twenty...
20 Jan 2020 | Cloud, Technology
Magic Quadrant for WAN Edge Infrastructure Published 26 November 2019 WAN edge infrastructures are undergoing major changes as infrastructure and operations leaders responsible for networking face dynamic and expanding business demands. I&O leaders must identify...