17 Jun 2020 | Outsourcing
The new way of business in the Virtual Shared Services Centres post COVID-19 Social, Collaborative, Yet Virtual will be the New Shared Services model post-COVID-19 With each passing day, more countries are nearing lockdown amid fears of widespread COVID-19. While it...
3 Jun 2020 | Consulting, Outsourcing
Homeworking In The Contact Centre Industry During COVID-19 Challenges of homeworking in the contact centre industry and why balance will be key in future flexibility COVID-19 has even more businesses talking about and having to engage with homeworking. Some advocate...
1 Jun 2020 | Cloud, Consulting, Outsourcing
Life after COVID-19 in the Contact Centre Let’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees. During these unprecedented times, businesses and consumers are having to...
20 May 2020 | Outsourcing
Top Outsourcing location 2020 India is 2020’s most favoured offshore location, according to Ryan Strategic Advisory survey India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according...
2 May 2020 | Cloud, Outsourcing, Technology
The Evolution of Cloud Contact Centres : CCaaS Round Table What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...
22 Apr 2020 | Outsourcing
The fragility of the offshore outsourcing industry put to the ultimate test driven by the COVID-19 Virus Pandemic Will clients trust all their eggs in one basket again when this is over? Posted in www.horsesforsources.com by Phil Fersht The outsourcing industry is...
11 Dec 2019 | Consulting, Outsourcing
Is the market changing the way that we engage and work with the use of Interim Management? In short, the answer is no, Interim Consulting is not dead! In fact, perhaps the question we should be asking instead is: “are we all interims now anyway?” Permanent contracts...
21 Feb 2019 | Consulting, Outsourcing, Technology
How to avoid hiring bad managers Ineffective managers can drive productivity down and turnover up. Here are three ways to make sure the right people get hired or promoted Several years ago, the catchphrase “people don’t leave companies, they leave...
29 Dec 2018 | Outsourcing, Technology
CIOs Seeking Innovation – Should the RFP process be replaced by the innovative RFS? There’s an innovative way to build and drive the RFP process as CIOs look to expand service capability and innovation but should the RFP be replaced with the RFS (Request For...