Best Outsource locations in 2020

Best Outsource locations in 2020

20 May 2020 | Outsourcing

Top Outsourcing location 2020 India is 2020’s most favoured offshore location, according to Ryan Strategic Advisory survey India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according...
Coronavirus cruelly exposes offshore outsourcing

Coronavirus cruelly exposes offshore outsourcing

22 Apr 2020 | Outsourcing

The fragility of the offshore outsourcing industry put to the ultimate test driven by the COVID-19 Virus Pandemic  Will clients trust all their eggs in one basket again when this is over? Posted in www.horsesforsources.com by Phil Fersht The outsourcing industry is...
Outsourcing and As-A-Service

Outsourcing and As-A-Service

7 Mar 2018 | Outsourcing

Outsourcing is on life support, with many BPO providers failing to invest in As-a-Service It has been hard to change processes, drive common standards across clients, build a utility model that can be scaled and made cost-efficient, for the Outsource vendors when...
Outsourcing and As-A-Service

Outsourcing and As-A-Service

7 Dec 2015 | Outsourcing

Outsourcing is on life support, with many BPO providers failing to invest in As-a-Service It has been hard to change processes, drive common standards across clients, build a utility model that can be scaled and made cost-efficient, for the Outsource vendors when...