2 May 2020 | Cloud, Outsourcing, Technology
The Evolution of Cloud Contact Centres : CCaaS Round Table What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...
4 Dec 2015 | Cloud, Outsourcing, Technology
2015 IDC Worldwide Contact Centre CCaaS Vendor Assessment matrix The IDC MarketScape study examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing current capabilities as well as longer-term strategies The CCIS...
