Evolution of Cloud Contact Centres

Evolution of Cloud Contact Centres

The Evolution of Cloud Contact Centres : CCaaS Round Table  What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8×8, NICE-inContact, Content Guru The cloud contact centre is growing at an amazing pace. As more companies...
IDC 2015 Contact Centre Leaders

IDC 2015 Contact Centre Leaders

2015 IDC Worldwide Contact Centre CCaaS Vendor Assessment matrix The IDC MarketScape study examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing  current capabilities as well as longer-term strategies The CCIS...