17 Jun 2020 | Outsourcing
The new way of business in the Virtual Shared Services Centres post COVID-19 Social, Collaborative, Yet Virtual will be the New Shared Services model post-COVID-19 With each passing day, more countries are nearing lockdown amid fears of widespread COVID-19. While it...
1 Jun 2020 | Cloud, Consulting, Outsourcing
Life after COVID-19 in the Contact Centre Let’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees. During these unprecedented times, businesses and consumers are having to...
4 Dec 2015 | Cloud, Outsourcing, Technology
2015 IDC Worldwide Contact Centre CCaaS Vendor Assessment matrix The IDC MarketScape study examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing current capabilities as well as longer-term strategies The CCIS...
